Elevate CX, Optimize Resources, Use Conversational Data

Approach Digital Transformations and Empower your Customer Support thru AI & Big Data. Assist your customers with Specialized Virtual Agents and increase your average revenue per user (ARPU) decreasing costs for customer support, improving retention & reducing churn.

92%

VAs Understanding/Automation

€7M

Savings per Year

KNOW YOUR CUSTOMERS, LISTEN WHAT THEY ARE ASKING AND SAYING YOU AND EMPOWER YOUR CUSTOMER EXPERIENCE WITH CONVERSATIONAL DATA LAKE. MOVE FROM CUSTOMER EXPERIENCE TO A HOLISTIC CUSTOMER EXPERIENCE MANAGEMENT

Omnichannel approach

Drop requests or calls coming to Contact Center for service issues, Automatized Processes thru Instant Messaging channels. Explore Alexa and Google Assistant as a new contact channel for assistance & marketing

Drive your requests to a powerful platform

Intent understanding & data collection for Human Agents Smart Routing. Offering Chatbot assistance to 90% of requests and reducing time of human agents per single requests.

Use Data to offer a Better Experience

Transcript conversation for sentiment analysis & metadata collection. Tailored Experience following customer data and past interactions offering an holistic experience

+600

Intents Mapped & Managed

+7

Contact Channels Available

80%

Full Automated Requests

60%

less time to solve a request by a Human Agent