“By 2020, 25% of customer service and support operations will integrate virtual customer assistant technology across engagement channels, up from less than 2% in 2017“
According to Gartner research
The Future is Now
Provide tailored assistance to your customers in 20+ different languages and assist them through all their favorite channels: Google Assistant, Amazon Alexa, Telegram, WhatsApp, Facebook Messenger, Live Chat, Phone Calls, SMS
OFFER IMMEDIATE SOLUTIONS AND SUPPORT
Drive your customer requests coming by all contact channels to a smart, immediate, multilanguage & 24/7 solution
BE PROACTIVE AND NO REACTIVE WITH YOUR CUSTOMERS
Know your customers and give them an assistance following their data & preferences offering a superior CX
EMPOWER COOPERATION HUMAN AND BOT
Provide an super skilled Hybrid Assistance (Bot + Human) improving efficiency and reducing costs
POWERFUL DECISION MAKING USING DATA
Use Big Data, understand your customer service performance, and take data-driven decisions. Enuan is the cognitive big data analyzer best partner.
Offer a Tailored Service with Context Understanding
Interact with customers depending on the context. Customizes & personalizes the interaction dynamically guiding the customer (Channel Used, Happy Customers, Past Experiences, etc.)
Maintain the conversation in the same workflow Customers that switch channels are recognized, and don’t need to provide the same info again
Contextualization: relates current intent with previous intents/concept intents are managed with a context/concept continuity.
10+ Years
Hybrid Assistance Experience
>10M
Customers Supported Yearly
>$20M
Savings per Year
Client Portfolio
End to End Solution
1
Natural Language Processing
Recognize your customers and understand their intents in all situations and any contact channel, thanks to a sophisticated and powerful learning process; generate immediate impact with easy and fast AI Training
2
Process Builder
Creating, implementing & training a virtual agent is extremely quick and easy thanks to a powerful visual programming approach
3
Adaptive Reaction
Integrations with Back-End systems give the possibility to offer a tailored assistance in relation to variable factors, such as channel selected for interaction, customer profile, historical customer interactions
4
Smart Routing
Ensure superior Customer Experience by selecting, in real time, the best skilled agents for each particular issue, supporting them to perform at their best with Hybrid Technology (Virtual + Human Agent)
Customer Satisfaction
Enuan AI improves the customer journey providing 24/7 superior assistance, tailored support, and smart routing. Reduce friction, increase accuracy, maximize stickiness: Happier customers = improved customer retention = increased sales
Requests Managed
100%
AI Assistance (Virtual Agent)
70%
Hybrid Assistance (Virtual + Human Agent)
20%
Skilled Assistance (Human Agent)
10%