Elevate your customer service and optimize resources with Enuan Conversational Platform
“By 2020, 25% of customer service and support operations will integrate virtual customer assistant technology across engagement channels, up from less than 2% in 2017“
- According to Gartner research
The Future is Now
Provide tailored assistance to your customers in +20 different languages and assist them through all their favorite channels: Live Chat, Phone Call, Facebook Messenger, Amazon Alexa, Google Assistant, Telegram, SMS
POWERFUL PLATFORM
Drive your customer requests to a smart, immediate, multilanguage & 24/7 solution
TAILORED ASSISTANCE
Know your customers and give them an assistance following their data & preferences offering a superior CX
HYBRID SOLUTION
Understand more than 90% of customer’s requests and provide an super skilled Hybrid Assistance
(Bot + Human)
AI & BIG DATA
Use Big Data, understand your customer service performance, and take data-driven decisions. Enuan is the cognitive big data analyzer best partner.
Tailored Service with Context Understanding
Interact with customers depending on the context. Customizes & personalizes the interaction dynamically guiding the customer(Channel Used, Happy Customers, Past Experiences, etc.)
Maintain the conversation in the same workflow Customers that switch channels are recognized, and don’t need to provide the same info again
Contextualization: relates current intent with previous intents/concept intents are managed with a context/concept continuity.
Example:
Q: How long does it take to activate cable TV?
A: Activation takes 24 hours.
Q: How much does it cost? (context is Cable TV)
A: It costs $20 per month.
10+ Years
Hybrid Assistance Experience
>100M
Customers Supported per Year
>$10M
Savings per Year
Client Portfolio
End to End Solution
1
Natural Language Processing
Recognize your customers and understand their intents in all situations and any contact channel, thanks to a sophisticated and powerful learning process; generate immediate impact with easy and fast AI Training
2
Process Builder
Creating, implementing & training a virtual agent is extremely quick and easy thanks to a powerful visual programming approach
3
Adaptive Reaction
Integrations with Back-End systems give the possibility to offer a tailored assistance in relation to variable factors, such as channel selected for interaction, customer profile, historical customer interactions
4
Smart Routing
Ensure superior Customer Experience by selecting, in real time, the best skilled agents for each particular issue, supporting them to perform at their best with Hybrid Technology (Virtual + Human Agent)
Customer Satisfaction
Enuan AI improves the customer journey providing 24/7 superior assistance, tailored support, and smart routing. Reduce friction, increase accuracy, maximize stickiness: Happier customers = improved customer retention = increased sales
Immediate Impact
Intent Recognition specialized machine learning engine:
> 50% Requests Understood after 60-90 days
In 4-6 months 80% Requests no longer need Human Agents
Fast Learning Time (Identify +500 Intents in 60 minutes)
50% Savings in the first year
Fast Recognition Time (200 request per seconds per core)
Conversational Commerce
Increase your sales by 30%: be ready for the revolution!
Assist customers suggesting the right products and quantities by asking the right questions and following past orders and prefences. Discover the potential of Amazon Alexa, Google Assistant, Siri, Cortana…
Video Recognizer feature gives to the platform the ability to sell directly via web, mobile, phisical box (Ex. Iliad) products with a legal recognition and confirmation.
Smart Routing
Escalate a specific request to the best skilled agent
Route to the agent that previously supported a specific customer (with a positive review/rate)
Assign priority (skip queue) to a specific session based on the context
(E.g.: information or complains? private or business? VIP client? Influencer? Opinion leader? High spending profile?) and Channel (Immediate response on Live Chat even for SMS or Instant Messaging)
Let’s Connect!
See our platform in action: Request a customized product demonstration and discover how you can take your business to the future
Understand more about how AI can drive your company to the next level