Approach Digital Transformations and Empower your Customer Support thru AI & Big Data. Assist your customers with Specialized Virtual Agents and increase your average revenue per user (ARPU) decreasing costs for customer support, improving retention & reducing churn.
Savings per Year
KNOW YOUR CUSTOMERS, LISTEN WHAT THEY ARE ASKING AND SAYING YOU AND EMPOWER YOUR CUSTOMER EXPERIENCE WITH CONVERSATIONAL DATA LAKE. MOVE FROM CUSTOMER EXPERIENCE TO A HOLISTIC CUSTOMER EXPERIENCE MANAGEMENT
Drop requests or calls coming to Contact Center for service issues, Automatized Processes thru Instant Messaging channels. Explore Alexa and Google Assistant as a new contact channel for assistance & marketing
Drive your requests to a powerful platform
Intent understanding & data collection for Human Agents Smart Routing. Offering Chatbot assistance to 90% of requests and reducing time of human agents per single requests.
Use Data to offer a Better Experience
Transcript conversation for sentiment analysis & metadata collection. Tailored Experience following customer data and past interactions offering an holistic experience
Intents Mapped & Managed
Contact Channels Available
Full Automated Requests
time to solve a request by a Human Agent