Understand Customer Intents
Build Solutions
Machine & Deep Learning
Hybrid Assistance (Human + Bot)
Data Driven Decision
Natural Language Processing
Understand your customers and the context
Intents
Capacity to understand > 90% of customer intents.
Keep the conversation in the same workflow
Customers that switch channels are recognized, and don’t need to provide the same info again (e.g., seamless transition of conversation from Messenger to Voice Call)
Context Awareness
Easy, intuitive and fast way to Build Processes
While understanding customer intents is of utmost importance, the ability and the time needed to create, implement & train a virtual agent is also extremely important
Process Builder
Enuan Blockly is a web-based visual programming editor for creating and editing automatic processes that allow you to implement very powerful dialog logic in conversational applications
Process Library
Hundreds of ready-to-launch processes that allow your human agents to delegate some tasks or the entire conversation to your Virtual Agent
Smart Learning Process
Easy and Fast machine & deep learning
Usually the learning process of a newly set up Virtual Agent requires time and a skilled IT team. The Enuan Platform is able to generate immediate results with minor effort thanks to a smart learning process
In 4-6 months 80% of Requests no longer need human agents
Immediate Impact & Cost Efficient
Easy Changes & Quick Improvements
Immediately Scalable in 20 Languages & to all Contact
50% Savings in the first year
>60% of Requests Understood after 90 days
Smart Routing with Enuan ART (Agent Ratio Technology)
Provide a superior CX to your customers and support your agents to perform at their best with Agent Ration Technology
Enuan AI is able to:
In case of customer requests “Not Understood” by your Virtual Agent (<10% with Enuan)
ART SMART ROUTING allows you to create value for your customers routing the request to the most skilled agent for the specific request
It’s time to use big data, understand your customer service performance, and take data-driven decisions: Enuan is the cognitive big data analyzer’s best partner
Dashboard
A powerful way to collect and analyze your data; Possibility to customize and filter your data with unlimited options.
AI Support
Alpha-testing a Dashboard Virtual Assistant to help you drive decisions using big data about your customers
KPIs
Set different KPIs for different stakeholders (Customer Service, HR, Finance, Sales, Marketing)
Real time performance & Anomaly detection
Assist Customer Service Managers to immediately understand anomalies, issues and emergencies, and manage resources and agents with data